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FAQ

SHIPPING
WHEN WILL MY ORDER BE DELIVERED?

Product /  Shipping Method USPS / FedEx
Processing Time  5-7 Business Days
Shipping Time 10-15 Business Days
Total 15-22 Business Days

 

When your order ships, your tracking info is automatically sent to you via the email you provided during checkout. If you have questions about your tracking, simply REACH OUT TO US HERE.

If your order hasn't shipped throughout the regular time frame, please reach out to us! We'll resolve any outstanding issues asap. Please see all of our detailed SHIPPING INFO HERE.  

Email: service@liyujewelry.com

 

HOW DO I TRACK THE STATUS OF MY ORDER?

Please visit our Package Tracking Page to track the status and location of your order.

I RECEIVED MY TRACKING DETAILS, BUT IT DOESN'T SHOW ANY MOVEMENT! WHAT SHOULD I DO?

If it has been more than two days since your order has been shipped and movement is not reflected on the shipper's website or it has been more than 48 hours since the last tracking update, please contact us at service@liyujewelry.com and we'll do everything we can to resolve the issue for you!

WHAT CARRIER DO YOUR ORDERS SHIP WITH?

All U.S. orders are shipped via USPS and FedEx. 


MISCELLANEOUS 
WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. You can view our Returns / Exchanges policy

Return Form.

DO YOU OFFER DROPSHIPPING?

We do! Please contact us at service@liyujewelry.com for details! We work directly with drop shippers and provide the best prices and quality in the market!

WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries, email service@liyujewelry.com and your email will be forwarded to the right person!

NEED ADDITIONAL HELP? YOU CAN CONTACT US HERE.

service@liyujewelry.com. We respond within 24 hours!