閉じる

/

Shipping & Delivery

All orders placed within the United States are eligible for free shipping!

Product /  Shipping Method  USPS / FedEx
Processing Time 5-7 Business Days
Shipping Time 10-15 Business Days
Total 15-22 Business Days

Orders may take up to 5-7 business days to assemble and ship but most orders have a turnaround time of about 72 hours. Customers who select “Free Shipping” should expect to receive their orders between 10-15 business days from the date of purchase.

Tracking details will be emailed to you once your order has shipped.

Affected by Covid-19, there will be some delay on the delivery.

P.O. Box Shipping
Most items can be delivered to P.O. Boxes. Please note that this may result in a change of carrier or shipping cost. We are unfortunately not able to ship to APO or FPO addresses.

 

During Holiday times such as Christmas, there may be slightly delayed shipments. If we have addressed issues, we always reach out to customers for confirmation. Thus, in rare circumstances, it may take a few days longer.

We are currently working on setting up quicker/expedited shipping methods!

Please make sure to reach out to us in the event that you experience a longer than usual wait time.

Our customer service team will always respond within 24 hours! service@liyujewelry.com. We also have live chat customer service available from 9:00 am to 5:30 pm (GMT+8).

More Info:
Very rarely, do products get lost in transit! When they do, it's up to you to notify us so we can help you out! Please reach out if this ever happens. We'll do everything we can for you. Reach us at service@liyujewelry.com.

Processing: 
Delays may occur based on orders being placed on holidays or weekends or pandemics. 

Packages will arrive within the estimated time stated above after it has been processed.  

If there are any shipping or processing delays on your order, we will notify you as quickly as possible to ensure customer satisfaction.

Next-Day Delivery 
We do not have this option available. Time constraints simply do not allow for next-day delivery.

Tracking: 
We update tracking information as soon as the label for the order is printed. 

Tracking can be checked through our Packages Tracking page

We send a tracking confirmation email for your convenience as soon as the tracking has been updated. 

If your tracking shows that the "shipping label is created" but you don't see any updates, please allow 1-3 days for an update. 

Lost Package? 
If your product hasn’t arrived within the estimated time please contact us so we can help resolve the matter! Email us at service@liyujewelry.com

If your product shows that it has been delivered, but you haven’t received your package, please contact us immediately! We will help out in every way that we can. Email us at service@liyujewelry.com

More Information: 

We DO NOT offer refunds for any reason while products are IN TRANSIT. We will of course always work with you once you receive the products or before we ship them!

Our Guarantee
If you are not satisfied, you will enjoy 90 days no reason to return!